Return / Exchange Policy
It is our great honor that you choose our site . Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our item(s) have the following issues that could not meet your requirements, you have the right to return the item(s) to get a refund. It's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.
Our return / refund mailbox: firstname.lastname@example.org
1.Defective/Missing items/Size/Style is different from our website size chart.
Customers should contact us within a week of delivery of items and email us(email@example.com) photos to support the claims if you find the package missing item(s) or wrong size/style. We can arrange a new shipment of the missing items for free. If this caused by the wrong measurements customer provided, mynextmask are not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order
We do NOT accept refunds and exchange for the item we didn't make wrong, but if the size/style is really different from your measurements, we will make a new one free for the wrong parts.
Following Items Excluded From Returning or Exchanging,
The item that have been used or washed.
The item that smells of cigarette smoke or perfume
Item with stains
- Please be noted that only the listing price excluding shipping fees would be refunded.
- Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with the online delivery tracking number.
- Your refund will be issued within 10 business days of receiving your return and will be applied against your original method of payment.
Please check your order carefully before submitting. We will send a confirmation email after you placed an order. In the event that a mistake has been made on a processed order, Please email us(firstname.lastname@example.org) in 12hours after your submitting, Order Cancellations or Changing only works in this time frame.
If the order has already shipped, or cannot be located in the shipping containers, mynextmask.com will not be responsible for any additional costs added to correct the order.
3.Wrong Delivery Address/ upgrade the shipping method
Mynextmask.com ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, We will ONLY able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT able to proceed refund if we sent the package to the correct shipping address.
If you are not completely satisfied with your purchase, you can return the item within 30 days of your order date if the merchandise is unused and remains in its original packaging with hangtags still attached. The refund will not include the original shipping and handling changes that were paid. Your refund will be issued within 10 business days of receiving your return and will be applied against your original method of payment.
Mynextmask.com is not responsible for any additional charges needed to reship or retrieve a package. The shipping fee depend on which shipping method you choose.